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Frequently Asked Questions
Need clarity? Here are answers to the most common questions our customers ask.
Common Questions
Most Popular Questions.
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Not always. Some treatments require a prescription, which our clinicians can issue after an online consultation. For over-the-counter (OTC) products, no prescription is needed - you can order directly.
We offer:
- Same-day delivery in selected locations
- Next-day delivery nationwide across the UK
All orders are securely packaged and trackable.
Yes. All consultations are reviewed by licensed UK prescribers and pharmacists, following clinical safety guidelines. We only issue treatment where medically appropriate.
Absolutely. All medications are packaged in plain, unbranded parcels with no indication of contents - your privacy is guaranteed.
Yes. We process both NHS and private prescriptions. Simply upload yours or contact us if you need guidance.
Of course. Our support team is available 24/7 via chat and email. You can also request to speak directly with a pharmacist.
If our clinicians decide a medication isn’t suitable, you won’t be charged - and we’ll guide you toward the best next steps.
Yes, for select prescription treatments. You can set your preferred schedule and we’ll deliver before you run out.
More help & support
Customer support
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Knowledge Base
At Tepham, we believe that access to medicine is only one part of staying healthy - understanding your health is just as important. That’s why we’ve built a trusted library of easy-to-read guides, pharmacist-approved tips, and real-life health insights to support you and your family.